Frequently Asked Questions

What is the 2024 ITS World Congress about?

The 30th ITS World Congress in Dubai is organised by ERTICO – ITS Europe with the support of RTA Dubai as the Host. 

The mission of the ITS Congresses is to raise awareness of smart mobility solutions among policymakers, experts and the general public. The ITS Congresses feature dynamic discussions with ITS specialists, across a top-notch high level programme, over 200 technical sessions, as well as an international exhibition and demonstration area. 
Click here to learn more about previous Congresses. 

Why should I attend the 2024 ITS World Congress and Exhibition?

Be at the epicentre of Intelligent Transportation Sector and experience ‘Mobility Driven by ITS’! 

Click here to find out more 

As a delegate, moderator, speaker, exhibitor, or demonstrator, unlock exclusive insights, connect with industry leaders, and stay ahead of the curve with the latest developments in smart mobility. 
The event promises to be a transformative experience, enabling you to contribute to the advancement of smart mobility while growing both professionally and personally. 

Interested? Click here to hear about our exclusive early-bird tickets, special discount offers and much more! 

Who are the organisers of the 2024 ITS World Congress and Exhibition?
What is the location of the 2024 ITS World Congress and Exhibition?

The 2024 ITS World Congress and Exhibition will be held at the Dubai World Trade Centre, Dubai’s epicentre for events and business in the heart of the city. It has played a pivotal role in the growth of Dubai’s business tourism and trade since its inauguration in 1979. 

See more details on access on page https://itsworldcongress.com/practical-information/  

How do I get to the Congress and Exhibition venue?

Dubai’s self-driving metro system reaches the Dubai World Trade Centre from key city locations. It offers quick, efficient, and fully air-conditioned rides with frequent service from 5 am to 11 pm. Obtain a Nol Card at any station for easy access by swiping at the platform entrance. 

Click here to explore the neighbourhood of the Dubai WTC.  

Where can I find information about the event agenda and schedule?

The Programme-at-a-Glance is available via this link. For more information, please visit our website: https://itsworldcongress.com. 

Please note that attendance and presentation options at the Congress are in-person only.

Where are the sessions organised?

The names of the rooms where the sessions will be organised will feature in the programme during Spring 2024: https://itsworldcongress.com 

Will there be a congress app?

Yes, this will be launched mid-August 2024 and accessible to every registered participant, who will receive specific instructions on their mailbox.

When will I be notified of the status of my paper's or session's proposal?

Status notification to submitters will be sent from April 2024 with details about the next steps. Submitters will be notified to update their proposals closer to the Congress date. Guidelines on the sessions will also be sent in due course. 

What are the opening hours of the Exhibition, Demonstrations and Technical Visits?

Please find here below the overview of the opening hours. More information is also to be found via this link: https://itsworldcongress.com/practical-information/ 

Exhibition Opening Hours: 

  • Monday 16 September            17:00 – 19:30 
  • Tuesday 17 September            08:30 – 19:30 
  • Wednesday 18 September      08:30 – 19:30 
  • Thursday 19 September          08:30 – 19:30 
  • Friday 20 September               08:30 – 16:00 

 

Demonstrations and Technical visits: 

  • Tuesday 17 September            08:30 – 19:30 
  • Wednesday 18 September      08:30 – 19:30 
  • Thursday 19 September          08:30 – 19:30 
  • Friday 20 September               08:30 – 16:00 
Do I have to register to the Congress

All Congress participants, including delegates, speakers, moderators, exhibitors, students and visitors must register and pay the appropriate Congress fee. More information will be available soon. 

How can I register to the Congress?

Registrations will open on 21 March 2024. 

What is the difference between Visitor, Full Congress Week Delegate, Full Congress Week Speaker, Full Congress week Moderatior, Full Congress Week Exhibitor, and Full Congress Week Student badge?

With a Full Congress Delegate/Speaker/Moderator Badge you have access to: 

  • the Plenary Sessions and Opening & Closing Ceremonies 
  • the Full Congress Sessions and Programme 
  • the Exhibition and Demonstrations during the full ITS Congress duration 
  • the coffee breaks & lunch every day 

Please note that you can purchase the below tickets during your registration: 

  • ITS Dinner 
  • Technical Visits 

The registration links will be available soon. 

With a Full Congress Student Badge, you have access to: 

  • the Plenary Sessions and Opening & Closing Ceremonies 
  • the Full Congress Sessions and Programme 
  • the Exhibition and Demonstrations during the full ITS Congress duration 

Please note that you can purchase the below tickets during your registration: 

  • Catering 1 day or full Congress duration 
  • Technical Visits 

The Registration link will be available soon. 

With a Visitor Badge, you have access to: 

  • the Plenary Sessions and Opening & Closing Ceremonies  
  • the Exhibition and Demonstrations during the full ITS Congress duration 

 

Please note that you can purchase the below tickets during your registration: 

  • Catering 1 day or full Congress duration 
  • Technical Visits 

The Registration link will be available soon. 

I wish to register to the ITS World Congress and would require a visa support letter. Can you send me one?

To receive your visa support letter, we kindly ask you to first register and pay for your registration. Once we have received your registration fee on the bank account, you will receive your visa support letter. Should you have been denied your visa, a reimbursement can be made. 

What are your payment options?

To receive your visa support letter, we kindly ask you to first register and pay for your registration. Once we have received your registration fee on the bank account, you will receive your visa support letter. Should you have been denied your visa, a reimbursement can be made. 

What are your cancellation and transfer conditions for Delegates, Students, Exhibitors & Visitors?

The event licensing rules of the Government of Dubai require event organisers to obtain a speaker permit for all presenters participating in the 2024 ITS World Congress 60 days prior to the event.

​​​​​​It is the responsibility of all presenters (speakers and moderators) to ensure the submission of the required details. ​​​​​​​Without a speaker permit, presenters will not be able to participate, and the presentation slot will have to be cancelled.

Until 31 July 2024, upon cancellation, the full amount will be refunded minus a €100 cancellation fee*. 

From 1 August until 16 August 2024: refunds for cancellations are no longer possible, however transfer of registration may be accommodated to another participant/speaker/moderator from the same company. A €50 admin fee will be charged.* 
 

*Please note that all admin and cancellation fees exclude applicable VAT and exclude any and all transfer costs which shall be fully borne by the participant. 

Please do reach out to the registration team at registrationits@mailcongress.ertico.com who will make this discretionary decision. 

Please find here our Terms & Conditions. 

If I book my Congress ticket online, how do I collect my badge?

One week before Congress, you will receive a dedicated email with your personal barcode. Please save this email on your phone or print this out and bring it with you onsite to print your access badge. 

Where can I review my registration information?

You will find your registration overview and receipt by clicking on the link in your confirmation email and logging in with the email address that you registered with.

Can I register and buy a ticket at the event?

Yes, onsite registration is possible, however the cost will be higher, and payment can only be done via credit card. No wire transfer or cash will be accepted.

I would like to register a group of more than 10 participants, could you kindly assist?

If you wish to register a group of 10 persons or more, you will be able to book your tickets as a group leader for a 75 administration fee. We will ask you, as group leader, how many tickets you wish to purchase per category. Once the tickets are selected and the invoice is paid, you will receive the dedicated link and discount code to the selected categories. You can then send the link and category to each of the persons of your group so he/she can register. 

If I lose my badge, where can I get a replacement?

Your badge can be re-printed at the Registration Helpdesk for a 50 charge, to be paid onsite via credit card

I have special accessibility needs/dietary requirements; can you accommodate me?

Yes, during registration, you may enter any special accessibility needs or dietary requirements in the designated fields. The Congress organiser will contact you closer to the event date to assist you in any possible way.

Is there a dress code for the event?

Even though there is no mandatory dress code, as the 2024 ITS World Congress and Exhibition is an event with many parties from different sectors and countries, we kindly ask you to dress appropriately as a show of respect to all participants of the event.  

The general rule regarding dressing in public in Dubai is to wear clothing that covers your shoulders and your knees. It is best to refrain from wearing clothing that is too tight or too revealing for both men and women. It is a good idea to carry a light sweater or shawl when going out in public places. 

Is there a preferred accommodation I can book?

Yes, discounted room rates have been negotiated for you at selected hotels in Dubai. 
More information will be available soon.  

How can I become a Partner of the event?

Become a Commercial Partner and position yourself as a leader in smart mobility and transportation technology. Click here for to visit our Partnership page!

Our Commercial Partnership packages provide invaluable networking opportunities and an ideal setting for meeting Congress attendees, delegates, speakers, moderators, exhibitors, and any organisation in the mobility sector. 

As a Commercial Partner, you have the opportunity to present your company in creative ways through a variety of platforms, including the Congress website, live channels, Congress App and branding, in addition to having a physical presence onsite. 

For more information, contact us at salescongress@mail.ertico.com 

How can I become an Exhibitor of the event?

Showcase innovative smart mobility technology to the right audience in Dubai at the ITS World Congress and Exhibition, uniting pioneers and influential figures from the global ITS community. Click here to visit our Exhibition page!

How can I become part of the Demonstrations?

The ITS World Congress and Exhibition offers a large scale, interactive demonstration platform to showcase the technological innovations in the field of ITS to Congress attendees and the ITS Community. In addition to the conference programme and technical visits, attendees will get the opportunity to experience and engage with demonstrations featuring modern advancements in urban and clean mobility, autonomous and self-driving vehicles as well as the latest innovations in transport and logistics. Click here to visit our Demonstrations page! For more information, contact us at itswc2024@rta.ae 

How can I become part of the Technical Visits?

From innovation to high technology, come and discover a wide range of technical visits during the ITS World Congress and Exhibition in Dubai. Technical visits are a unique opportunity to explore the most advanced ITS technical developments in real-life operations. Don’t miss your chance to experience the most innovative ITS solutions, live and on-site. 

More information to follow soon. 

For more information in the meantime, contact us at itswc2024@rta.ae   

Are there any social events planned?

Yes, there are a number of social events planned. Details are available via this link. 

You are invited to two fabulous receptions that promise to bookend the ITS World Congress and Exhibition 2024 in style! Our Welcome Reception marks the exhilarating beginning of the event, setting the stage for an unforgettable week of innovation and connections. Meanwhile, our Closing Reception offers a well-deserved chance to unwind and celebrate the achievements of a bustling and fruitful week. 

  • Welcome Reception: Monday 16 September from 17:30 until 19:30 
  • Closing Reception: Friday 20 September from 16:30 until 18:00

 

Join us for an extraordinary evening in Dubai for Dinner with the ITS community! It all begins with a lively networking cocktail reception, followed by an exquisite dinner and the chance to dance the night away while connecting with your fellow innovators and enthusiasts — the perfect setting for you to connect, collaborate, and celebrate with your fellow visionaries. It’s an evening you won’t want to miss!

Tickets can be purchased during your registration. Only available for purchase to full Congress delegates/speaker/moderator pass holders and exhibitor full Congress passes. 

  •  ITS Dinner @ Madinat Jumeirah on Wednesday 18 September from 19:30 until 23:30. 

 

The invitation-only VIP Dinner is set to unfold in the iconic Museum of the Future, an architectural marvel in the heart of Dubai. Having opened its doors in 2022, this torus-shaped marvel is a testament to innovation and all things futuristic, making it the perfect backdrop for the ITS World Congress elite gathering.  

  • VIP Dinner @ Museum of the Future on Tuesday 17 September from 19:00 until 22:30. 
What do the organisers do for sustainability matters?

We are proud to announce that the 2024 ITS World Congress will be supporting the Safe Water Project in Developing African Countries. 

The carbon offset project we have selected is investing in reparation of damaged wells as well as drilling new ones and maintaining them in the long run. These wells provide clean water that can be accessed through a borehole. The detailed project description is available here.

How can I reach you?

Please find below an overview of our dedicated contact addresses. Our offices are open from Monday to Friday from 9:00 AM – 5:30 PM.  

ITSWC Dubai Webinar 1:
Decarbonising Urban Mobility

Join us for our webinar on Decarbonising Urban Mobility on Wednesday 27 March, 14:00-15:00 CET, bringing together industry representatives, policymakers and public authorities driving implementation.